Returns
Thanks for your purchase with us. If you are not completely satisfied with your order, you have 30 days to return the goods.
Please keep in mind that any item sent for a full refund must be delivered in unused or unworn and in the same condition as you received it, with the tags still on the product. To complete your return, we require a receipt or proof of purchase.
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email and send your item to: {Designated Address}.
Shipping
To return your product, you should mail your product to:
{Xi An Silk Road Cloud}
{NO.99 GANGWU ROAD}
{China}
{710026}
Please do not send your purchase back to the manufacturer.
Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at {Emile's address}.
There are certain situations where only partial refunds are granted (if applicable)
Any item that is returned more than 30 days after delivery
Order Cancellation
For confirmed orders, our consent is required before cancellation, as international logistics cannot be withdrawn once they are released
Contact Us
If you need to talk to someone about your return or refund, we’re here to help.
Feel free to email us or to drop us a line on {contact number}.
